- Do keep in touch with the new starter before they begin work on day one.
- Do imagine yourself in their shoes when thinking about what sort of communication they might find helpful.
- Do aim to excite the newcomer about the business before they join.
- Don’t just assume that someone else will have covered a process, for example, arranging for the new starter to get their equipment; while other departments will be involved in onboarding, it is your responsibility to ensure that everything has been dealt with.
- Don’t overwhelm your recruit with too much information before they join.
- Don’t send the new starter a lot of admin or training to complete before day one; too much can disengage them before they even begin.
